Your Menyu questions, answered.

Create your account, add your establishment and prepare your first menu. Onboarding takes you through languages and adding products. Review your menu before publishing it.

The creation flow includes menu import. Review the extracted categories, products and prices before continuing. Descriptions, variants and allergens must match what you actually serve.

Use the editor’s publish action, then open the menu’s public address. Check it on a phone, including prices and options. An editor preview alone does not confirm what customers can see.

No. The public menu opens in a browser from its link or a QR code. An internet connection is needed to load the menu and its content.

Not if its destination address stays the same. Publish your changes and check the public menu. Changing your establishment’s address can make existing links and QR codes outdated.

Open the product in your catalogue and check its price and any variant prices. Save, then verify how it appears in the published menu. Options may have their own additional charge.

The Menyu interface is available in French and English. Menu languages are selected for your establishment during setup. Check the languages available in your account and review each translation before publishing.

Start with the functions you need: publishing a menu, managing reservations, taking orders or using communication tools. The pricing comparison shows current modules and limits.

Trial length and conditions appear on the pricing page and during subscription. Check them when creating your account, then review the end date in your subscription area.

Open Settings, then Subscription using an account authorised to manage billing. Compare the new plan and review the summary before confirming; it explains billing and current-period effects.

Billing information is available through the Subscription settings and its management flow. Check that the correct establishment is selected and that your access level permits billing access.

Use subscription management and check the effective date before confirming. Deleting a menu or disconnecting a social account does not end a subscription. Contact the team if you cannot access the flow.

In Settings, then Members, choose “Invite a member”, enter their email and select an access level. Available seats depend on your plan. Check the address before sending the invitation.

Operations, Manager and Owner levels have different permissions. Financial management and sensitive settings are not available to every member. Read the access guide and ask the owner for the permissions needed for your work.

Assistance and generation actions can use credits depending on the model, content type and operation. Check your balance in AI Credits and the action’s information before starting. A credit is not an amount in euros.

The features page shows module availability and pricing details inclusions by plan. A module marked “Coming soon” is not available. “On activation” means an additional step is required before use.

Contact the team with your establishment and the customer flow you want to offer. The features page lists WhatsApp as available on activation. An enquiry helps establish requirements and configuration; it does not activate the service automatically.

Remove Menyu’s permission in the relevant network’s settings. Also check the connection status in Menyu. To erase data already retained, send a separate deletion request.

Email [email protected] with your account, the establishment concerned and the data in scope. You do not need to be signed in. Do not send a password; the team will explain any verification needed.

Use the contact page and choose account support. Describe what you expected, what happened and the page involved. For a reservation or order placed with a restaurant, contact that establishment first.