Prepare reservations and restaurant services
Check Reservations access, service types, time slots and your establishment’s information before opening the customer journey.
Reservations depend on the functions included in your plan. Check pricing and your dashboard before preparing this journey.
Check access
Open Reservations. If unavailable, check the establishment’s plan and your permissions with its owner.
General business information alone does not open a service. Reservation types and the cart are configured in the Reservations module.
Prepare your operation
- Review the establishment’s contact details and opening hours.
- Check the services you want to offer in reservation settings.
- Review time slots and available capacity.
- If using tables, check their arrangement and capacity.
- Review the information and conditions shown to customers.
Opening hours, bookable slots and actual availability are different things. Check that they agree for each service.
Follow requests
Use your dashboard’s reservation views to find requests and their status. Before changing anything, confirm the establishment, date, time slot and party size.
Your restaurant team handles customer enquiries about reservations. Keep public contact details current.
Where payments apply
If the journey includes online payment, the owner should review the Financial centre and activation requirements. Do not treat a payment as settled based only on a customer’s message.
For an issue, contact Menyu with the context and no banking data. Also see First settings.